Cancer survivor with ileostomy bag left without running water in Surrey

A girl who not too long ago recovered from bowel most cancers was compelled to vary her ileostomy bag “a number of instances” a day after hundreds of individuals had been left with out water when a serious incident was declared following Storm Ciarán over the weekend.

As much as 12,000 residents in Guildford and Godalming, Surrey, had been left with out clear water and “no updates” after the storm brought on issues at a Thames Water therapy plant.

Though the agency mentioned it had now mounted the issue, residents reported water coming via as “soiled” and “brown” which Thames Water insisted was “nonetheless protected to drink”.

Rebecca, who not too long ago suffered from bowel most cancers, mentioned it was “irritating” to don’t have any updates from the agency whereas having to empty her ileostomy bag so many instances because of no operating water.

“We had no warning that the water was going to be off. The primary signal was water bottles left on our doorstep. We have now had no e mail, cellphone or textual content message updates from Thames Water.

“A textual content message a day would have been simple to do on their half, to maintain prospects up to date. It was irritating having to empty my bag a number of instances a day,” she advised The Impartial.

The provider mentioned it had given out practically half 1,000,000 litres of bottled water because it tried to resolve the problem and reconnect prospects.

Waverley Borough Council chief Paul Follows additionally criticised the agency for lack of communication and mentioned attempting to get primary info on the state of affairs had been a “problem”.

“We’ve had nearly no communications from Thames Water proper from the beginning, so simply really attempting to get primary details about what the issue is, how they’re resolving it and when it is going to be resolved, that has really been the problem,” he advised BBCBreakfast.

Jeremy Hunt, who’s MP for South West Surrey which incorporates Godalming and the encompassing villages among the many affected areas, mentioned he was “very involved” concerning the state of affairs and tweeted that he would speak to a Thames Water government.

After chatting with Alastair Cochran, Thames Water’s interim co-chief government and chief monetary officer, Mr Hunt posted a message on X, previously Twitter, which mentioned the agency was “resetting and reprogramming” the management system.

The Chancellor later tweeted that the agency was “tankering water to make sure that they will assist hospitals and bottled water stations stay open”.

It comes after residents of Streatham, London, mentioned they’ve had “no additional communication” with Thames Water since Tuesday after as much as 15 flats have been with out operating water since final Monday.

Jayesh Shah, who lives within the residence block, mentioned he was left with out water and no updates from the agency after it inspected his property and advised him it was both mounted or an “inside” difficulty to be solved privately.

“We have now had no additional direct communications from Thames Water. This contains no textual content updates because the one acquired on Tuesday saying issues had been mounted and saying it was not their duty,” Mr Shah advised The Impartial.

A Thames Water spokesperson mentioned: “Shalford water therapy works is now again on-line, following points brought on by Storm Ciaran. We have to refill underground reservoirs which have run very low. We’d wish to thank our prospects for his or her endurance throughout this time.

“We’re very sorry to residents who’re nonetheless experiencing no water or low strain. Tankers stay within the space to pump water into the native provide community and we proceed to ship bottled water to prospects who’re on our precedence providers register.”

The corporate is trying into claims made by residents of Streatham, London, a spokesperson mentioned.