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Buyer satisfaction propels Alberta builders at worldwide awards.
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An annual competitors that awards superior customer support supplied by North American house builders has proved as soon as once more that Alberta all the time places its finest foot ahead.
On the thirteenth Annual House owner Mark of Excellence (H.O.M.E.) awards, held Nov. 14 in Huntingdon Seashore, Calif., 12 builders from throughout the province took 16 of the 23 awards, with six builders besting different Canadian and American firms to brush each Builder of Alternative class.
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The annual competitors showcases excellence within the homebuilding expertise as measured by Buyer Perception, a buyer survey supplier for the residential development trade and subsidiary of Constellation Dwelling Builder Programs. New house consumers are surveyed one month after possession and once more at 13 months, offering efficiency information for house builders. To turn into a finalist, entrants should meet a minimal 70 per cent buyer satisfaction requirement.
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McKee Properties gained Finest Buyer Expertise, Calgary and Space Single Household (56-249 houses).Picture by Equipped /Postmedia
Logel Properties gained Builder of Alternative Multi-Household and Finest Buyer Expertise Calgary and space Multi-family.Picture by Equipped /Postmedia
Cedarglen Residing gained Builder of Alternative Multi- household.Picture by Equipped /Postmedia
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Calgary and space winners within the Finest Buyer Expertise, single-family houses, embrace Aquilla Properties (5 to 55 houses), McKee Properties (56 to 249 houses) and Cedarglen Properties (250-plus). Within the multi-family bracket, winners have been Properties by Avi (as much as 115 houses) and Logel Properties (116-plus).
Builder of Alternative Awards, based mostly on suggestions from prospects, commerce companions and the builder’s inside workforce, went to single-family builders McKee Properties, Cedarglen Properties and multi-family builders Cedarglen Residing and Logel Properties in a tie.
That is the third time Strathmore-based Aquilla Properties has gained within the Finest Expertise class. For medium-volume builder McKee Properties of Airdrie, it’s the fourth nod for Finest Expertise and the second for Builder of Alternative.
Logel Properties has acquired a Finest Buyer Expertise award eight instances, this yr tying with Cedarglen Residing, a five-time Builder of Alternative winner within the massive quantity multi-family class.
In Edmonton, Finest Buyer Expertise winners have been single-family builders Justin Grey Properties, Lincolnberg Grasp Builder and Cantiro Properties. Encore Grasp Builder and Cantiro have been named Builder of Alternative of their classes.
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Colbray Properties of Purple Deer picked up a Finest Expertise award for the Central Alberta area whereas Avonlea Properties and Stranville Residing Grasp Builder of Lethbridge tied for a Finest Buyer Expertise award for Southern Alberta.
Donna Moore, buyer expertise supervisor with Constellation Dwelling Builder Programs, says rivals for Builder of Alternative should have excellent customer support and distinctive rankings from their commerce and provide companions and staff. Builders should ship on their guarantees and observe by on their one-year obligations to the home-owner, all whereas making their companions and staff really feel valued and a part of the workforce.
“It’s not a straightforward feat. We’re so pleased with the super performances of our Alberta leaders,” she says.
The 2023 Buyer Ambassador can be an Albertan — Nicole Westman-Jones — director of brand name, folks and tradition for Jayman Constructed, an organization based by her father, Jay Westman, and grandfather Al Westman. This award is introduced to a person who has labored to enhance the general public notion of the residential constructing trade within the areas of buyer expertise.
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“Nicole’s dedication to advancing the shopper expertise in residential homebuilding trade is actually commendable. Her give attention to training is contributing to a extra expert workforce. That, collectively together with her capability to acknowledge and make the most of buyer suggestions and join with prospects wants, have been instrumental in driving optimistic change,” says Moore.
The H.O.M.E. Awards have been held at the side of the Construct Smarter Annual Convention held Nov. 13 to fifteen. All winners are posted at homeownermark.com.
2023 House owner Mark of Excellence Award Winners
Finest Buyer Expertise
Calgary and Space Single Household:
Aquilla Properties (5-55 houses)McKee Properties (56-249 houses)Cedarglen Properties (250-plus houses)
Southern Alberta Single Household:
Avonlea Properties, LethbridgeStranville Residing Grasp Builder, Lethbridge
Central Alberta Single Household:
Calgary and space Multi-Household:
Properties by Avi (as much as 115 houses)Logel Properties (116-plus houses)
Builder of Alternative
Single Household:
McKee Properties (50-149 houses)Cedarglen Properties (300-plus houses)
Multi-Household:
Cedarglen LivingLogel Properties
Trade Ambassador
Nicole Westman-Jones, Jayman Constructed, Calgary and Edmonton
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