A rest room reglazing firm CityNews advised you about again in August is going through extra criticism from clients and seems to nonetheless be in enterprise.
“They only painted our tub, took money and by no means responded to our calls anymore after we discovered the paint peeled off on the second day,” mentioned Lilia Perevalov, who reached out to us after seeing our preliminary report.
Different folks have come to CityNews with the identical complaints.
The corporate, as soon as referred to as Shiny Bathtubs and Tile Refinishing, is accused of promoting companies to reglaze loos. When carried out appropriately, it’s a multi-step course of the place a particular reglazing chemical is used on tubs or tiles to make them look new. It’s a less expensive choice for many individuals in contrast to a whole rest room overhaul.
“However they’re utilizing paint, not the reglazing chemical they’re promoting,” mentioned Jesus Fajardo, who first reached out to CityNews about this contractor. He employed the corporate final summer time and paid them $3,000.
“What I used to be left with was a large number,” he mentioned. “Paint was dripping from the partitions and onto the ground.”
As we initially reported, Fajardo and different clients have tried repeatedly to get refunds or have the corporate come again to their properties to repair the errors.
“I didn’t get any refund,” Fajardo mentioned. “Truly, my telephone quantity was blocked by this enterprise, in order that they don’t even take my calls anymore.”
Fajardo employed a lawyer who despatched the corporate a letter demanding a refund. The corporate by no means responded to that.
“We tried to put up adverse opinions on their Fb web page however they’re deleted shortly after after which we have been blocked from their web page,” mentioned Fajardo.
A social media consumer sounded off on this firm utilizing her personal account again in March.
“Toronto & GTA steer clear of this enterprise they butchered my bathe and charged me $550,” wrote Sonia Pacheco-Hernriques.
That put up obtained greater than 100 feedback from different clients as properly.
“Took me for $800 – worst job, promised to repair it and blocked me on Fb,” mentioned a person, who requested CityNews to not determine him.
We spoke with him on the telephone. He mentioned he employed the corporate final winter.
“The lady who responded spent about two hours in our rest room, when she left, we noticed the mess. There was paint all over the place.”
He says he reached again out to the lady, who advised him she’d come again to repair it.
“That by no means occurred,” he mentioned. “She has since blocked my quantity.”
He and others have reported the enterprise to Ontario Shopper Safety.
“However they did little, if something to handle this,” the person mentioned.
Complicating issues, the enterprise title will not be publicly registered with Ontario and has no enterprise mailing handle listed.
Additionally, shortly after our report aired, the corporate ditched its authentic title and adjusted it to Bathtubs Tiles & Refinishing. There isn’t a official web site or Google web page. All advertising adverts are posted to Fb which directs clients to message them there or name a quantity listed of their adverts.
CityNews has been making an attempt for a number of weeks to get involved with the proprietor however our a number of calls and texts weren’t answered.
We had hoped to ask them if they’d a response to the complaints or have been keen to supply refunds — our questions stay unanswered.
All clients declare the one that responded to their calls and got here to their properties is a girl who they have been advised owns the enterprise. They know her title however as a result of the enterprise will not be legally registered with Ontario, we couldn’t independently verify her as being the proprietor by data.
“What she is doing is unsuitable,” Fajardo mentioned. “All we are able to do is hold talking out about this to assist others make higher selections.”
Fajardo tried to file a police report in Peel however a spokesperson advised CityNews complaints about dangerous or shoddy work by contractors are usually not felony issues. They inspired clients to take their case to small claims court docket as a substitute.
Fajardo is now working to collect different clients who share his expertise in hopes to file a lawsuit collectively.
“I’m working to collect as many individuals as I can,” he mentioned. “This has to cease and understanding they’re nonetheless working, infuriates me.”
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